Returns & Refunds
Last updated: August 31, 2026
General Policy
Related subscriptions are billed monthly and are non-refundable, except as described below.
Exception: Creator Has Not Responded
If the creator you subscribed to has not sent you a single message:
- Within 7 days of your subscription starting — you're entitled to a full refund of that payment.
- After more than 7 days with still no response — you're entitled to a refund of your current month's payment only; previous months already billed are not refunded retroactively.
How to Request a Refund
Contact us through support@related.im with your account email and the creator's username. We aim to review and resolve refund requests promptly.
Platform Fee
When a refund is approved, you receive back the full amount you were charged — Related's transaction fee is not deducted from your refund.
Processing Time
Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card provider.
Before Filing a Chargeback
If something seems wrong with a charge, please contact us first — most issues can be resolved faster this way than through a bank dispute.
Contact
Refund and billing questions: support@related.im.